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Privacy Policy – Avura
Last Updated: June 2026
At Avura, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
Information We Collect
When you use our website, we may collect the following information:
Full name
Phone number
Email address
Shipping address
Order details
Communication history with our customer service team
We may also automatically collect certain technical information, including:
IP address
Browser type
Device information
Website usage data
How We Use Your Information
We use your information to:
Process and deliver your orders
Contact you regarding your purchase
Provide customer support
Improve our products and services
Prevent fraud and unauthorized activities
Comply with legal obligations
Payment Information
Avura currently offers Cash on Delivery (COD) as the primary payment method.
We do not collect or store credit card or banking information through our website.
Shipping Information
We currently provide shipping services within Egypt only.
Your shipping information is shared only with delivery partners for the purpose of fulfilling your order.
Order Inspection Policy
Customers are allowed to inspect their orders upon delivery before accepting them.
Once the customer accepts the product and completes the delivery process, the order is considered approved and accepted.
Returns or exchanges are not available after acceptance and inspection, except in cases where the customer receives an incorrect item or a product with a verified manufacturing defect.
Marketing Communications
We may contact you regarding:
Order confirmations
Shipping updates
Customer service requests
Promotional offers and new product launches (where applicable)
You may request to stop receiving marketing communications at any time.
Data Protection
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure.
Third-Party Services
We may use trusted third-party service providers to operate our business, including:
Shipping and logistics providers
Website hosting providers
Analytics and performance monitoring services
These providers only receive information necessary to perform their services.
Cookies
Our website may use cookies and similar technologies to:
Improve website functionality
Analyze website traffic
Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your personal information where legally permitted
Request information regarding how your data is used
To exercise these rights, please contact us using the details below.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Avura
Email: avuraa@gmail.com
Location: Alexandria, Egypt
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